What are the shipping options?
Orders with value of AED 1000 and above will be shipped free to pre-defined areas within Dubai and Abu Dhabi city limits. Orders with value less than AED 1000 will attract a delivery charge of AED 50 or can be picked up from our warehouse at DIC Dubai during working days between 10am-3pm with prior appointment.
What cities and locations (within the city) do you deliver?
Currently orders are delivered within city limits of Abu Dhabi & Dubai.
We service the following areas in Abu Dhabi:
- Abu Dhabi Island
- Khalifa City A & B
- Mohammad Bin Zayed City
- Shahama & Bahiya
We service the following areas in Dubai:
- Bur Dubai
- Dubai Land
- Hadaeq Mohammed Bin Rashid
- Jebel Ali
- Nakhlat Deira
- Ras Al Khor
By when can I expect to get my order?
All orders for items in stock will be delivered within 5 working days, where working days are defined as all days of the week except - Fridays, Saturdays & public holidays
Which courier service do you use?
We use our own dedicated fleet of delivery vehicles and staff who will personally deliver the order at your doorstep.
What are “direct delivery” items?
Direct delivery items are products which are usually not held in stock and procured against orders. These items may take anywhere between 4 to 12 weeks for delivery depending on where the product is being sourced from. Feel free to contact us for your queries on delivery lead time for specific “direct delivery” item(s).
What happens if I’m not there to sign for my delivery?
If there is no one to sign or accept your delivery then goods would be returned back to our warehouse. In such scenario our customer team will call you to reschedule another date. Second attempt to deliver will be based on our next available date to your area. In case on second delivery attempt also you are not available, then goods would be returned to our warehouse and held for 3 working days for collection. Beyond this time the order would be considered as cancelled.